Call Tracking Metrics

Overview

About

Call Tracking Metrics is an online platform for conversation analytics to drive data-backed advertising strategies.

Available Metrics

Currently, there is one dataset for Call Activities with around 130 metrics. More about the metrics can be found in the API official documentation.

Limits

Call Tracking Metrics has the following limits on API usage:

• 10 requests / second.
• Excessive errors may be throttled

How to Create a New Source Source

1. Sign in to your Dataddo account and click on Sources at the top of the page.

2. Click on Create Source in the top right corner.

3. Select the connector from the list of sources. You can type the name of the connector into the search bar to find it faster.
   

4. First, select the required Dataset and click on Next.
   NOTE: If you are not sure which Dataset you need, but you know which Metrics and Attributes you are looking for, you can use the Search by Name or Attribute function or you can browse through all the possible Attributes and Metrics for each Dataset by clicking on the specific Dataset.
   

5. From the drop-down menu, choose your Account**.** Click on Next to continue with the setup.

   1. Didn't find your account?
      If you want to connect a new account that is not on the list, click on Add New Account at the bottom of the drop-down. You will be redirected to the authorization/sign-in page to confirm the right account. Once you confirm, you will be redirected back to the Dataddo app.

   2. Authorize Your Account
      If you have not authorized your Account with Dataddo, click on Add New Account and you will be redirected to the authorization/sign-in page.
      
      Dataddo supports two levels of REST API access: single account level and multi-account level. For either level, once you have enabled API access, you will have an Access Key and Secret Key, that can be found once you sign in to the Call tracking Metrics app. You need to use the API key and Secret Key either for your account or agency to construct an Authorization header that is base64 encoded. The base URL looks like: https://api.calltrackingmetrics.com/api/v1/.

   3. After you log in and give Dataddo the necessary permissions to access your data, you will be redirected back to the connector.

6. Choose a Name for your Data Source, and select the Metrics and Attributes. To continue to the next page, click Next.
   
   NOTE: The Metrics and Attributes depend on the Dataset you selected in the previous step. If you need different Metrics and Attributes, go back two steps and change the Dataset.

7. Configure your snapshotting preferences by choosing your Sync frequency. Under Advanced setting,s you can select the exact Time, of synchronization. Confirm your setup by clicking on Next.
   If the Data range is available to select, you can load historical data. Read more in our guide.

8. Before saving the source, you can see a preview of your data by clicking on the Preview button. you can adjust the date range to a more specific view.
   Also, you can see the full list of the metrics you selected by clicking on Show all Metrics and attributes, in the left navigation.
   

9. Click on Save and your new Data Source is ready.

Congratulations, your new Data Source is ready!

Broken View / Error Message

If you cannot see a preview of your data, go back a few steps and check your setup. The most common causes are:
* Date range - we recommend a smaller date range. If you need to load historical data, check our guide.
* Invalid metrics, attributes or breakdowns, or their combination - you may not have any values for them.