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    Call Tracking Metrics
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    Contents

    Call Tracking Metrics

    • 2 Minutes to read
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    Article summary

    Call Tracking Metrics provides call tracking and analytics services, enabling businesses to track and attribute phone calls to specific marketing efforts. It offers tools for analyzing call data, managing call center operations, and integrating call insights with other marketing and sales platforms.

    Refer to our website for the list of metrics and attributes available in Dataddo.

    Refer to Call Tracking Metrics' official documentation to see all available endpoints from the Call Tracking Metrics API.

    Authorize Connection to Call Tracking Metrics

    In Call Tracking Metrics

    To authorize access to your Call Tracking Metrics account, you will need an access key and a secret key.

    1. In your Call Tracking Metrics account, navigate to the Settings page.
    2. Under Account Settings, click on API Integration.
    3. Click on Enable API Access and copy your Access Key.
    4. Click on Show Secret to obtain your Secret Key.

    Dataddo supports both levels of REST API access (single account level and multi account level).

    In Dataddo

    1. On the Authorizers page, click on Authorize New Service and select Call Tracking Metrics.
    2. Fill in the following fields:
      1. Access Key: Call Tracking Metrics access key.
      2. Secret Key: Call Tracking Metrics secret key.
    3. Rename your authorizer for easier identification and click on Save.

    How to Create a Call Tracking Metrics Data Source

    1. On the Sources page, click on the Create Source button and select the connector from the list.
    2. Select your dataset and click on Next to continue.
      DATADDO TIP

      If you are not sure which dataset you need but know the metrics and attributes, use the Search by Name or Attribute function.

      Fixed-schema connector
    3. From the drop-down menu, select your authorizer.
      Didn't find your authorizer?

      Click on Add new Account at the bottom of the drop-down and follow the on-screen prompts. You can also go to the Authorizers tab and click on Add New Service.

    4. Name your data source and select your metrics and attributes. Keep in mind that metrics and attributes depend on the selected dataset.
    5. Configure your sync frequency or the exact synchronization time under Show advanced settings.
      DATADDO TIP

      If you need to load historical data, please refer to the Data Backfilling article.

    6. Preview your data by clicking on the Test Data button in the top right corner. You can adjust the date range for a more specific time frame.
    7. Click on Save and congratulations, your new data source is ready!

    Limitations

    API Usage

    The Call Tracking Metrics API has the following limits on API usage:

    • 10 requests per second
    • Excessive errors may cause throttling

    Troubleshooting

    Data Preview Unavailable

    No data preview when you click on Test Data might be caused by an issue with your source configuration. The most common causes are:

    • Date range: Try a smaller date range. You can load the rest of your data afterward via manual data load.
    • Insufficient permissions: Please make sure your authorized account has at least admin-level permissions.

    Related Articles

    Now that you have successfully created a data source, see how you can connect your data to a dashboarding app or a data storage.

    Sending Data to Dashboarding Apps

    Sending Data to Data Storages

    Other Resources

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