Call Tracking Metrics

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Call Tracking Metrics provides call tracking and analytics services, enabling businesses to track and attribute phone calls to specific marketing efforts. It offers tools for analyzing call data, managing call center operations, and integrating call insights with other marketing and sales platforms.

Refer to our website for the list of metrics and attributes available in Dataddo.

Refer to Call Tracking Metrics' official documentation to see all available endpoints from the Call Tracking Metrics API.

Authorize Connection to Call Tracking Metrics

In Call Tracking Metrics

To authorize access to your Call Tracking Metrics account, you will need an access key and a secret key.

  1. In your Call Tracking Metrics account, navigate to the Settings page.
  2. Under Account Settings, click on API Integration.
  3. Click on Enable API Access and copy your Access Key.
  4. Click on Show Secret to obtain your Secret Key.

Dataddo supports both levels of REST API access (single account level and multi account level).

In Dataddo

  1. On the Authorizers page, click on Authorize New Service and select Call Tracking Metrics.
  2. Fill in the following fields:
    1. Access Key: Call Tracking Metrics access key.
    2. Secret Key: Call Tracking Metrics secret key.
  3. Rename your authorizer for easier identification and click on Save.

How to Create a Call Tracking Metrics Data Source

  1. On the Sources page, click on the Create Source button.
  2. Select the connector from the list and name your data source.
  3. On the Dataset step, select your dataset.
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    If you're unsure which dataset to select, use the search bar to look for datasets with the desired attributes or metrics.

  4. On the Account step select your authorizer from the drop-down menu.
    Didn't find your authorizer?

    Click on Add new Account at the bottom of the drop-down and follow the on-screen prompts. You can also go to the Authorizers tab and click on Add New Service.

  5. On the Attributes and Metrics step, select the metrics and attributes you want to extract.
    Create a source using a custom-schema connector.
  6. On the Metadata step, select which metadata fields such as extraction time to add to your data.
  7. On the Snapshot step:
    1. Configure your sync frequency or click Show advanced settings to set the exact synchronization time.
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      To load historical data, refer to the Data Backfilling article.

    2. [Optional] Enable the Allow Empty Data Extractions toggle to allow the extraction when no data is available.
  8. In the top-right corner, click Test Data button to preview extracted data. Adjust the date range for specific time frame.
  9. Click on Save and congratulations, your new data source is ready!

Limitations

API Usage

The Call Tracking Metrics API has the following limits on API usage:

  • 10 requests per second
  • Excessive errors may cause throttling

Troubleshooting

Data Preview Unavailable

No data preview when you click on Test Data might be caused by an issue with your source configuration. The most common causes are:

  • Date range: Try a smaller date range. You can load the rest of your data afterward via manual data load.
  • Insufficient permissions: Please make sure your authorized account has at least admin-level permissions.

Related Articles

Now that you have successfully created a data source, see how you can connect your data to a dashboarding app or a data storage.

Sending Data to Dashboarding Apps

Sending Data to Data Storages

Other Resources