---
title: "Call Tracking Metrics"
slug: "call-tracking-metrics"
description: "Call Tracking Metrics's data integration is made easy with Dataddo. Create reliable and secure data pipelines with ease. More time to focus on data insights."
updated: 2023-12-04T08:50:03Z
published: 2023-12-04T08:50:03Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dataddo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Tracking Metrics

**Call Tracking Metrics** provides call tracking and analytics services, enabling businesses to track and attribute phone calls to specific marketing efforts. It offers tools for analyzing call data, managing call center operations, and integrating call insights with other marketing and sales platforms.

Refer to our website for [the list of metrics and attributes available in Dataddo](https://dataddo.com/connector/call_tracking_metrics).

Refer to Call Tracking Metrics' official documentation to see [all available endpoints from the Call Tracking Metrics API](https://postman.calltrackingmetrics.com/?_ga=2.192016814.547300024.1647598111-1149772684.1647598111#45fc133f-246e-cf12-ec15-a8150c871f1f).

## Authorize Connection to Call Tracking Metrics

### In Call Tracking Metrics

To authorize access to your Call Tracking Metrics account, you will need an **access key** and a **secret key**.

1. In your Call Tracking Metrics account, navigate to the **Settings** page.
2. Under **Account Settings**, click on **API Integration**.
3. Click on **Enable API Access** and copy your **Access Key**.
4. Click on **Show Secret** to obtain your **Secret Key**.

Dataddo supports both levels of REST API access (single account level and multi account level).

### In Dataddo

1. On the **Authorizers** page, click on [Authorize New Service](https://app.dataddo.com/service/new) and select Call Tracking Metrics.
2. Fill in the following fields:
  1. **Access Key**: Call Tracking Metrics access key.
  2. **Secret Key**: Call Tracking Metrics secret key.
3. Rename your ***authorizer*** for easier identification and click on **Save**.

## How to Create a Call Tracking Metrics Data Source

1. On the **Sources** page, click on the [**Create Source**](https://app.dataddo.com/sources/new) button.
2. Select the connector from the list and name your ***data source***.
3. On the **Dataset** step, select your **dataset**.
          **DATADDO TIP**

          

If you're unsure which dataset to select, use the search bar to look for datasets with the desired attributes or metrics.
4. On the **Account** step select your ***authorizer*** from the drop-down menu.
          **Didn't find your authorizer?**

          

Click on **Add new Account** at the bottom of the drop-down and follow the on-screen prompts. You can also go to the **Authorizers** tab and click on [**Add New Service**](https://app.dataddo.com/service/new).
5. On the **Attributes and Metrics** step, select the **metrics and attributes** you want to extract.  

![Create a source using a custom-schema connector.](https://cdn.document360.io/084ed225-3f99-4644-a2da-39ca0cd5ef45/Images/Documentation/Create%20Source%20-%20Custom-Schema%20Connector.png)
6. On the **Metadata** step, select which [**metadata fields**](/docs/metadata-inclusion) such as extraction time to add to your data.
7. On the **Snapshot** step:
  1. Configure your [**sync frequency**](/docs/extraction#extraction-frequency) or click **Show advanced settings** to set the exact synchronization time.
          **DATADDO TIP**

          

To **load historical data**, refer to the [**Data Backfilling**](https://docs.dataddo.com/docs/data-backfilling) article.
  2. [Optional] Enable the **Allow Empty Data Extractions** toggle to allow the extraction when no data is available.
8. In the top-right corner, click **Test Data** button to preview extracted data. **Adjust the date range** for specific time frame.
9. Click on **Save** and **congratulations, your new data source is ready!**

---

## Limitations

### API Usage

The Call Tracking Metrics API has the following limits on API usage:

- 10 requests per second
- Excessive errors may cause throttling

## Troubleshooting

### Data Preview Unavailable

No data preview when you click on **Test Data** might be caused by an issue with your ***source*** configuration. The most common causes are:

- **Date range**: Try a smaller date range. You can load the rest of your data afterward via [manual data load](https://docs.dataddo.com/docs/data-backfilling).
- **Insufficient permissions**: Please make sure your authorized account has at least admin-level permissions.

## Related Articles

Now that you have successfully created a ***data source***, see how you can connect your data to a dashboarding app or a data storage.

**Sending Data to Dashboarding Apps**

- [Simple Data Integration to Dashboards](https://docs.dataddo.com/docs/simple-data-integration-to-dashboards)
- [Data Backfilling to Dashboarding Apps](https://docs.dataddo.com/docs/data-backfilling-to-dashboarding-apps)

**Sending Data to Data Storages**

- [Batch Ingestion to Data Warehouses](https://docs.dataddo.com/docs/ingestion-to-data-warehouses)
- [Data Backfilling to Storages](https://docs.dataddo.com/docs/data-backfilling-to-storages)

**Other Resources**

- [Troubleshooting](https://docs.dataddo.com/docs/troubleshooting)
- [Extraction Logs](https://docs.dataddo.com/docs/extraction-logs)
- [Data Duplication](https://docs.dataddo.com/docs/data-duplication)

Authorizers act as credentials for external services (e.g. Facebook or Google). To enable Dataddo to access and retrieve your data, you need to grant access to accounts that possess admin-level permissions or higher within these services.