---
title: "Error Reporting Best Practice"
slug: "error-reporting"
description: "Learn error reporting best practices, including how to provide us with basic & advanced information. Our Dataddo team will provide time-effective solutions."
tags: ["Reference", "Troubleshooting", "Data destination", "Data flow", "Data source"]
updated: 2025-10-31T16:02:08Z
published: 2025-10-31T16:02:08Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dataddo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error Reporting Best Practice

To speed up the resolution process for any difficulties you are facing, please provide us with as much information as possible.

          **DATADDO TIP**

          

If possible, please provide us with **screenshots** of the error and the steps leading up to it, including the developer view (right-click in the browser → **Inspect** → navigate to the **Console** tab).

You can also **record your screen** using tools like [**Loom**](https://www.loom.com/screen-recorder) or [**Awesome Screenshots**](https://www.awesomescreenshot.com/), which are free and simple to use.

## [Required] Basic Information

### Name

User name / e-mail / Customer ID

### Object

Problem with an existing ***data source*** / ***data destination*** / ***data flow*** / ***authorizer***

- Name / [Object ID](/docs/error-reporting#source-id-extraction-id)
- Error message

### Actions Leading to the Issue

**When did the problem occur?**

- E.g. during the creation of a source, loading historical data, debugging, authorizing.

**Error message**

- You can find the error message in the notification center in the top right corner of the app

**Problem with a connector / creating a source**

- Connector name
- Dataset name
- Configuration
  - Account name / Customer ID that you selected
  - All the metrics / dimensions, reporting level, etc.
  - Optional settings
  - Date range, synchronization setup, etc.

**Problem with adding a destination**

- Destination name
- Error message

**Problem creating a flow**

- Which source (name, source ID) & which destination
- Configuration of the destination

## [Optional] Advanced Information

- **Error logs** when you try to test your source/flow
- **Exact time** when the source/flow stopped working
- **Any recent changes** made to your account

## Different Ways to Contact Support

### "Report" Button

When you encounter an error in the app, a **Report** button will be available. Using this button, our system collects data about the incident and relays it to our team.

### "Need Some Help?" Button

The **Need Some Help?** button is located on the right of the navigation panel. If you choose the third option, **Create a Ticket**, you can choose one of the following issue types:

- Account issue
- Technical issue
- Financial issue  

After being created, your ticket will be assigned to the right team to help you resolve the issue.

### Live Chat

The live chat is located in the bottom left corner of the Dataddo app. When filling out your request, you will be prompted to provide more information about the problem you need help with.

### Email

Send us an email to [support@dataddo.com](mailto:support@dataddo.com) to get help. Please make sure to include all the information detailed above.

### Contact Your Account Manager

If you have an account manager assigned by Dataddo, you can contact them directly. They will know your situation best and should be able to help.

### Community Support

If you are using Dataddo Free, our [community](/docs/slack-community-code-of-conduct) will be your main source of support. Feel free to ask any questions; our team and clients actively participate and are ready to help!

## Source ID

When you report an error, you will be asked to provide your source ID and extraction ID.

1. To get your ***data source*** ID, navigate to the [Sources](https://app.dataddo.com/sources) tab.
2. Click on your ***source***, and scroll to the bottom of the **Basic Info** tab. Here, you can find your **source ID**.
3. Copy the ID and include it in your error reporting message.

![Source ID](https://cdn.document360.io/084ed225-3f99-4644-a2da-39ca0cd5ef45/Images/Documentation/Source%20ID.png)

A source is a collection of data from an authorized service that's been connected via a Dataddo connector. Data within the source is automatically refreshed based on the source's configuration.

A destination is the endpoint where the data from your sources will be loaded. Destinations include dashboarding tools, data warehouses, and other online services.

Data flows allow you to orchestrate the integration of your data from various sources to your desired destinations. You may add multiple data sources with the same schema to one flow to merge data for a consolidated output.

Authorizers act as credentials for external services (e.g. Facebook or Google). To enable Dataddo to access and retrieve your data, you need to grant access to accounts that possess admin-level permissions or higher within these services.