---
title: "Freshdesk"
slug: "freshdesk"
description: "Get the most out of Freshdesk data integration with Dataddo. Easily connect your Freshdesk account, select metrics & attributes, and sync data in real-time."
updated: 2023-12-04T09:50:06Z
published: 2023-12-04T09:50:06Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dataddo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk

**Freshdesk** is a customer support and helpdesk platform that helps businesses manage customer inquiries and support tickets. It provides tools for ticketing, self-service options, automation, and multichannel support to streamline customer service processes and enhance the overall support experience.

Refer to our website for [the list of metrics and attributes available in Dataddo](https://www.dataddo.com/connector/freshdesk){target="_blank"}.

Refer to Freshdesk's official documentation to see [all available endpoints from the Freshdesk API](https://developers.freshdesk.com/api/){target="_blank"}.

## Authorize Connection to Freshdesk

### In Freshdesk
To authorize your Freshdesk account, you will need your **subdomain** name and an **API key** (= {{glossary.API token}}.

1. In your Freshdesk account, navigate to **Profile Settings**.
2. In the sidebar on the right, click on the **View API key** button and copy the value.
 
### In Dataddo
1. On the **Authorizers** page, click on [Authorize New Service](https://app.dataddo.com/service/new){target="_blank"} and select Freshdesk.
2. Fill in the following fields:
    1. **Subdomain**: Freshdesk subdomain name.
    2. **API Token**: Freshdesk API key.
3. Rename your ***{{glossary.authorizer}}*** for easier identification and click on **Save**.

## How to Create a Freshdesk Data Source
{{snippet.SourceDatasetBased}}

***
## Troubleshooting
{{snippet.Troubleshooting BrokenView FS}}

{{snippet.Troubleshooting RelatedArticles}}