---
title: "Gorgias"
slug: "gorgias"
description: "Connect Gorgias to Dataddo to extract all of your data. Get access to all available datasets. Create a data flow securely for fast and reliable data insights."
updated: 2024-10-25T19:22:30Z
published: 2024-10-25T19:22:30Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dataddo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Gorgias

**Gorgias** is a customer support and helpdesk platform designed for e-commerce businesses. It integrates with various e-commerce platforms to provide a unified system for managing customer inquiries, support tickets, and communication across multiple channels, streamlining customer service operations.

Refer to our website for [the list of metrics and attributes available in Dataddo](https://www.dataddo.com/connector/gorgias).

Refer to Gorgias's official documentation to see [all available endpoints from the Gorgias API](https://developers.gorgias.com/reference).

## Authorize Connection to Gorgias

### In Gorgias

To authorize your Gorgias account, you will need your **subdomain**, **email**, and an **API key** (= API token).

1. In your Gorgias account, in the top of the left-side navigation, click on the **Tickets** field to expand the menu and select **Settings**.
2. Scroll all the way down to **REST API**.
3. Continue by clicking on the **Create API key** and copy the value.

Your **subdomain** is the first part of your URL. E.g. If your URL is `agencyname.gorgias.com`, your subdomain is `agencyname`.

### In Dataddo

1. On the **Authorizers** page, click on [Authorize New Service](https://app.dataddo.com/service/new) and select Gorgias.
2. Fill in the following fields:
  1. **Subdomain**: Gorgias subdomain name (e.g. `agencyname` from `agencyname.gorgias.com`).
  2. **Email**: Email address you log in to Gorgias with.
  3. **API Token**: Gorgias API key.
3. Rename your ***authorizer*** for easier identification and click on **Save**.

## How to Create a Gorgias Source

1. On the **Sources** page, click on the [**Create Source**](https://app.dataddo.com/sources/new) button.
2. Select the connector from the list and name your ***data source***.
3. On the **Dataset** step, select your **dataset**.
          **DATADDO TIP**

          

If you're unsure which dataset to select, use the search bar to look for datasets with the desired attributes or metrics.
4. On the **Account** step select your ***authorizer*** from the drop-down menu.
          **Didn't find your authorizer?**

          

Click on **Add new Account** at the bottom of the drop-down and follow the on-screen prompts. You can also go to the **Authorizers** tab and click on [**Add New Service**](https://app.dataddo.com/service/new).
5. On the **Attributes and Metrics** step, select the **metrics and attributes** you want to extract.  

![Create a source using a custom-schema connector.](https://cdn.document360.io/084ed225-3f99-4644-a2da-39ca0cd5ef45/Images/Documentation/Create%20Source%20-%20Custom-Schema%20Connector.png)
6. On the **Metadata** step, select which [**metadata fields**](/docs/metadata-inclusion) such as extraction time to add to your data.
7. On the **Snapshot** step:
  1. Configure your [**sync frequency**](/docs/extraction#extraction-frequency) or click **Show advanced settings** to set the exact synchronization time.
          **DATADDO TIP**

          

To **load historical data**, refer to the [**Data Backfilling**](https://docs.dataddo.com/docs/data-backfilling) article.
  2. [Optional] Enable the **Allow Empty Data Extractions** toggle to allow the extraction when no data is available.
8. In the top-right corner, click **Test Data** button to preview extracted data. **Adjust the date range** for specific time frame.
9. Click on **Save** and **congratulations, your new data source is ready!**

---

## Troubleshooting

### Data Preview Unavailable

No data preview when you click on **Test Data** might be caused by an issue with your ***source*** configuration. The most common causes are:

- **Date range**: Try a smaller date range. You can load the rest of your data afterward via [manual data load](https://docs.dataddo.com/docs/data-backfilling).
- **Insufficient permissions**: Please make sure your authorized account has at least admin-level permissions.

## Related Articles

Now that you have successfully created a ***data source***, see how you can connect your data to a dashboarding app or a data storage.

**Sending Data to Dashboarding Apps**

- [Simple Data Integration to Dashboards](https://docs.dataddo.com/docs/simple-data-integration-to-dashboards)
- [Data Backfilling to Dashboarding Apps](https://docs.dataddo.com/docs/data-backfilling-to-dashboarding-apps)

**Sending Data to Data Storages**

- [Batch Ingestion to Data Warehouses](https://docs.dataddo.com/docs/ingestion-to-data-warehouses)
- [Data Backfilling to Storages](https://docs.dataddo.com/docs/data-backfilling-to-storages)

**Other Resources**

- [Troubleshooting](https://docs.dataddo.com/docs/troubleshooting)
- [Extraction Logs](https://docs.dataddo.com/docs/extraction-logs)
- [Data Duplication](https://docs.dataddo.com/docs/data-duplication)

An API token is a code snippet used to secure API access. It's sent to API servers as identification, confirming whether the user or application has access, and provides both authentication and user/application information to the API server.

Authorizers act as credentials for external services (e.g. Facebook or Google). To enable Dataddo to access and retrieve your data, you need to grant access to accounts that possess admin-level permissions or higher within these services.