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    JIRA
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    JIRA

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    Article summary

    JIRA is a project management tool primarily used for issue tracking, task management, and agile project planning. It enables teams to organize, track, and manage various types of work, such as software development tasks, IT operations, and service desk support.

    Refer to our website for the list of metrics and attributes available in Dataddo.

    Authorize Connection to JIRA

    There are three different ways to authorize your JIRA account in Dataddo. Please see the following matrix to choose the method most suitable for your case.

    MethodRequirementsUse Case
    JIRASubdomain name of Jira CloudFor Jira Cloud; OAuth authentication without credential sharing
    JIRA PATDomain name and Personal Access Token (PAT)For Jira Cloud with controlled access; secure with revocable, limited-permission PATs
    JIRA ServerHostname, username, password of Jira ServerFor self-hosted Jira Server; direct credential sharing with minimal permissions

    JIRA Connector

    In JIRA

    To authorize your JIRA account, you will need your subdomain name.

    1. Connect and log in to your JIRA cloud instance.
    2. The URL in your browser will be in this format my-jira-subdomain.atlassian.net.
    3. Copy the subdomain name (in this case my-jira-subdomain) to provide to Dataddo.

    In Dataddo

    1. On the Authorizers page, click on Authorize New Service and select JIRA.
    2. Fill in your subdomain name. In this example, it will be my-jira-subdomain.
    3. Rename your authorizer for easier identification and click on Save.

    JIRA PAT Connector

    In JIRA

    To authorize your JIRA account using a personal access token, you will need your domain name and a personal access token (PAT).

    1. Connect and log in to your JIRA cloud instance.
    2. The URL in your browser will be in this format my-jira-subdomain.atlassian.net. Subdomain name is my-jira-subdomain.
    3. To obtain your PAT, follow these steps:
      1. Click on your profile picture and select Settings.
      2. Navigate to the Personal Access Tokens section and click on Create token.
      3. Name your token and click on Create.
      4. Copy the value to provide to Dataddo.

    In Dataddo

    1. On the Authorizers page, click on Authorize New Service and select JIRA PAT.
    2. Fill in the following fields
      1. Domain name: Fill in your subdomain name. In this example, it will be my-jira-subdomain.
      2. PAT: Insert the personal access token.
    3. Rename your authorizer for easier identification and click on Save.

    JIRA Server Connector

    In JIRA

    To authorize connection to your self-hosted JIRA instance, you will need your server hostname, username, and password. Please keep in mind that we only support connection via https://. If you are using cloud JIRA, please use the other authorizer.

    1. Connect and log in to your JIRA cloud instance.
    2. The URL in your browser will be in this format my-jira-subdomain.atlassian.net.
    3. Copy the server hostname (my-jira-subdomain) to provide to Dataddo.

    In Dataddo

    1. On the Authorizers page, click on Authorize New Service and select JIRA Server.
    2. Fill in the following fields
      1. Domain name: Your subdomain name, in this example, it will be my-jira-subdomain.
      2. Username: Your JIRA username.
      3. Passwrod: Your JIRA password.
    3. Rename your authorizer for easier identification and click on Save.

    How to Create a JIRA Data Source

    1. On the Sources page, click on the Create Source button and select the connector from the list.
    2. Select your dataset and click on Next to continue.
      DATADDO TIP

      If you are not sure which dataset you need but know the metrics and attributes, use the Search by Name or Attribute function.

      Fixed-schema connector
    3. From the drop-down menu, select your authorizer.
      Didn't find your authorizer?

      Click on Add new Account at the bottom of the drop-down and follow the on-screen prompts. You can also go to the Authorizers tab and click on Add New Service.

    4. Name your data source and select your metrics and attributes. Keep in mind that metrics and attributes depend on the selected dataset.
    5. Configure your sync frequency or the exact synchronization time under Show advanced settings.
      DATADDO TIP

      If you need to load historical data, please refer to the Data Backfilling article.

    6. Preview your data by clicking on the Test Data button in the top right corner. You can adjust the date range for a more specific time frame.
    7. Click on Save and congratulations, your new data source is ready!

    Troubleshooting

    Data Preview Unavailable

    No data preview when you click on Test Data might be caused by an issue with your source configuration. The most common causes are:

    • Date range: Try a smaller date range. You can load the rest of your data afterward via manual data load.
    • Insufficient permissions: Please make sure your authorized account has at least admin-level permissions.

    Related Articles

    Now that you have successfully created a data source, see how you can connect your data to a dashboarding app or a data storage.

    Sending Data to Dashboarding Apps

    Sending Data to Data Storages

    Other Resources

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