Contents x
    Kustomer
    • 2 Minutes to read
    • Dark
      Light
    Contents

    Kustomer

    • 2 Minutes to read
    • Dark
      Light
    Article summary

    Kustomer is a customer service CRM (Customer Relationship Management) platform designed to streamline and personalize customer interactions across multiple channels. It offers a unified view of customer data, empowering businesses to deliver exceptional support experiences and build long-lasting relationships.

    Refer to our website for the list of metrics and attributes available in Dataddo.

    Refer to Kustomer's official documentation to see all available endpoints from the Kustomer API.

    Authorize Connection to Kustomer

    In Kustomer

    To authorize your Kustomer account, you will need an API key (= API token).

    1. In your Kustomer account, navigate to the Settings page and continue to API Keys.
    2. Click on Add API Key. Name your API key and select one or more roles.
    3. [Optional] Set API key expiry date or restrict access to the key using the CIDR IP Restriction box.
    4. Create the API Key and copy the value. Keep in mind that the value will be displayed only once.

    In Dataddo

    1. On the Authorizers page, click on Authorize New Service and select Kustomer.
    2. Fill in the following fields:
      1. API Key: Your Kronos API token.
      2. Region: Your account's area.
    3. Rename your authorizer for easier identification and click on Save.

    How to Create a Kustomer Data Source

    1. On the Sources page, click on the Create Source button and select the connector from the list.
    2. Select your dataset and click on Next to continue.
      DATADDO TIP

      If you are not sure which dataset you need but know the metrics and attributes, use the Search by Name or Attribute function.

      Fixed-schema connector
    3. From the drop-down menu, select your authorizer.
      Didn't find your authorizer?

      Click on Add new Account at the bottom of the drop-down and follow the on-screen prompts. You can also go to the Authorizers tab and click on Add New Service.

    4. Name your data source and select your metrics and attributes. Keep in mind that metrics and attributes depend on the selected dataset.
    5. Configure your sync frequency or the exact synchronization time under Show advanced settings.
      DATADDO TIP

      If you need to load historical data, please refer to the Data Backfilling article.

    6. Preview your data by clicking on the Test Data button in the top right corner. You can adjust the date range for a more specific time frame.
    7. Click on Save and congratulations, your new data source is ready!

    Troubleshooting

    Data Preview Unavailable

    No data preview when you click on Test Data might be caused by an issue with your source configuration. The most common causes are:

    • Date range: Try a smaller date range. You can load the rest of your data afterward via manual data load.
    • Insufficient permissions: Please make sure your authorized account has at least admin-level permissions.

    Related Articles

    Now that you have successfully created a data source, see how you can connect your data to a dashboarding app or a data storage.

    Sending Data to Dashboarding Apps

    Sending Data to Data Storages

    Other Resources

    Was this article helpful?
    What's Next