---
title: "Mitel MiContact"
slug: "mitel-micontact"
description: "Extract your Mitel Micontact data with Dataddo. Extract Extensions, Agents, Queues, State Agents, States data & more. Create data source & sync data with ease."
updated: 2023-12-14T15:09:06Z
published: 2023-12-14T15:09:06Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dataddo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Mitel MiContact

**Mitel MiContact** is a unified communications and contact center solution designed to streamline communication and customer interactions for businesses. It combines features like voice, video, chat, and contact center capabilities to enhance collaboration and customer engagement within organizations.

Refer to our website for [the list of metrics and attributes available in Dataddo](https://www.dataddo.com/connector/mitel_micontact).

Refer to Mitel MiContact's official documentation to see [all available endpoints from the Mitel MiContact API](https://one01.micontactcenter.nl/MiccSdk/swagger/ui/index#/).

## Authorize Connection to Mitel MiContact

### In Mitel MiContact

To authorize your Mitel MiContact account, you will need your **username**, **password**, and **server URL**.

You can find the server URL

### In Dataddo

1. On the **Authorizers** page, click on [Authorize New Service](https://app.dataddo.com/service/new) and select Mitel MiContact.
2. Fill in the following fields:
  1. **Username**: Your Mitel username.
  2. **Password**: Password to your Mitel account.
  3. **Server URL**:
3. Rename your ***authorizer*** for easier identification and click on **Save**.

## How to Create a Mitel MiContact Data Source

1. On the **Sources** page, click on the [**Create Source**](https://app.dataddo.com/sources/new) button.
2. Select the connector from the list and name your ***data source***.
3. On the **Dataset** step, select your **dataset**.
          **DATADDO TIP**

          

If you're unsure which dataset to select, use the search bar to look for datasets with the desired attributes or metrics.
4. On the **Account** step select your ***authorizer*** from the drop-down menu.
          **Didn't find your authorizer?**

          

Click on **Add new Account** at the bottom of the drop-down and follow the on-screen prompts. You can also go to the **Authorizers** tab and click on [**Add New Service**](https://app.dataddo.com/service/new).
5. On the **Attributes and Metrics** step, select the **metrics and attributes** you want to extract.  

![Create a source using a custom-schema connector.](https://cdn.document360.io/084ed225-3f99-4644-a2da-39ca0cd5ef45/Images/Documentation/Create%20Source%20-%20Custom-Schema%20Connector.png)
6. On the **Metadata** step, select which [**metadata fields**](/docs/metadata-inclusion) such as extraction time to add to your data.
7. On the **Snapshot** step:
  1. Configure your [**sync frequency**](/docs/extraction#extraction-frequency) or click **Show advanced settings** to set the exact synchronization time.
          **DATADDO TIP**

          

To **load historical data**, refer to the [**Data Backfilling**](https://docs.dataddo.com/docs/data-backfilling) article.
  2. [Optional] Enable the **Allow Empty Data Extractions** toggle to allow the extraction when no data is available.
8. In the top-right corner, click **Test Data** button to preview extracted data. **Adjust the date range** for specific time frame.
9. Click on **Save** and **congratulations, your new data source is ready!**

---

## Troubleshooting

### Data Preview Unavailable

No data preview when you click on **Test Data** might be caused by an issue with your ***source*** configuration. The most common causes are:

- **Date range**: Try a smaller date range. You can load the rest of your data afterward via [manual data load](https://docs.dataddo.com/docs/data-backfilling).
- **Insufficient permissions**: Please make sure your authorized account has at least admin-level permissions.

## Related Articles

Now that you have successfully created a ***data source***, see how you can connect your data to a dashboarding app or a data storage.

**Sending Data to Dashboarding Apps**

- [Simple Data Integration to Dashboards](https://docs.dataddo.com/docs/simple-data-integration-to-dashboards)
- [Data Backfilling to Dashboarding Apps](https://docs.dataddo.com/docs/data-backfilling-to-dashboarding-apps)

**Sending Data to Data Storages**

- [Batch Ingestion to Data Warehouses](https://docs.dataddo.com/docs/ingestion-to-data-warehouses)
- [Data Backfilling to Storages](https://docs.dataddo.com/docs/data-backfilling-to-storages)

**Other Resources**

- [Troubleshooting](https://docs.dataddo.com/docs/troubleshooting)
- [Extraction Logs](https://docs.dataddo.com/docs/extraction-logs)
- [Data Duplication](https://docs.dataddo.com/docs/data-duplication)

Authorizers act as credentials for external services (e.g. Facebook or Google). To enable Dataddo to access and retrieve your data, you need to grant access to accounts that possess admin-level permissions or higher within these services.