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    Mopinion
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    Mopinion

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    Article summary

    Mopinion is a customer feedback analysis platform that helps businesses gather, analyze, and act upon feedback from their digital channels. It offers customizable feedback forms, real-time insights, and reporting tools to optimize the online customer experience and drive business growth.

    Refer to our website for the list of metrics and attributes available in Dataddo.

    Refer to Mopinion's official documentation to see all available endpoints from the Mopinion API.

    Authorize Connection to Mopinion

    In Mopinion

    To authorize your Mopinion account, you will need a public key, a private key, and a signature token.

    Obtaining your credentials depends on your Mopinion account (make sure your package includes API access):

    Classic Interface

    1. In your Mopinion Suite account, navigate to the Settings page.
    2. Continue to Feedback API.
    3. Here, you can see your credentials, copy the Public Key, Private Key, and Signature Token values.

    Raspberry Interface

    1. In your Mopinion Suite account, navigate to the Integrations page.
    2. Continue to Feedback API.
    3. Here, you can see your credentials, copy the Public Key, Private Key, and Signature Token values.

    In Dataddo

    1. On the Authorizers page, click on Authorize New Service and select Mopinion.
    2. Fill in the following fields:
      1. Public Key: Your Mopinion public key.
      2. Private Key: Your Mopinion private key.
      3. Signature Token: Your Mopinion signature token.
    3. Rename your authorizer for easier identification and click on Save.

    How to Create a Mopinion Data Source

    1. On the Sources page, click on the Create Source button and select the connector from the list.
    2. Select your dataset and click on Next to continue.
      DATADDO TIP

      If you are not sure which dataset you need but know the metrics and attributes, use the Search by Name or Attribute function.

      Fixed-schema connector
    3. From the drop-down menu, select your authorizer.
      Didn't find your authorizer?

      Click on Add new Account at the bottom of the drop-down and follow the on-screen prompts. You can also go to the Authorizers tab and click on Add New Service.

    4. Name your data source and select your metrics and attributes. Keep in mind that metrics and attributes depend on the selected dataset.
    5. Configure your sync frequency or the exact synchronization time under Show advanced settings.
      DATADDO TIP

      If you need to load historical data, please refer to the Data Backfilling article.

    6. Preview your data by clicking on the Test Data button in the top right corner. You can adjust the date range for a more specific time frame.
    7. Click on Save and congratulations, your new data source is ready!

    Troubleshooting

    Data Preview Unavailable

    No data preview when you click on Test Data might be caused by an issue with your source configuration. The most common causes are:

    • Date range: Try a smaller date range. You can load the rest of your data afterward via manual data load.
    • Insufficient permissions: Please make sure your authorized account has at least admin-level permissions.

    Related Articles

    Now that you have successfully created a data source, see how you can connect your data to a dashboarding app or a data storage.

    Sending Data to Dashboarding Apps

    Sending Data to Data Storages

    Other Resources

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