---
title: "ScoreBuddy"
slug: "scorebuddy"
description: "Integrate ScoreBuddy with Dataddo to extract quality assurance data and transfer it to any destination, enhancing your insights with real-time analytics."
updated: 2024-05-22T17:56:46Z
published: 2024-05-22T17:56:46Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dataddo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ScoreBuddy

**ScoreBuddy** is a cloud-based quality assurance and scorecard platform designed to evaluate and improve customer service interactions. It allows organizations to monitor, analyze, and enhance agent performance through customizable scorecards and detailed reporting.

Refer to our website for [the list of metrics and attributes available in Dataddo](https://www.dataddo.com/connector/scorebuddy){target="_blank"}.

## Authorize Connection to ScoreBuddy

### In ScoreBuddy
To authorize your ScoreBuddy account, you will need your **instance number**, **server URL**, **client ID**, and **client secret**.
 
 Find these values in your **Account Settings**.
 
### In Dataddo
1. On the **Authorizers** page, click on [Authorize New Service](https://app.dataddo.com/service/new){target="_blank"} and select ScoreBuddy.
2. Fill in the following fields:
    1. **Instance**: Your ScoreBuddy instance number.
    2. **Server**: Your ScoreBuddy server URL (e.g. `www.cloud.scorebuddy`, `www.secure.scorebuddy`, or `www.staging.scorebuddy`).
    3. **Client ID**: Your ScoreBuddy client ID.
    4. **Client Secret**: Client secret to your client ID.
3. Rename your ***{{glossary.authorizer}}*** for easier identification and click on **Save**.

## How to Create a ScoreBuddy Data Source

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## Troubleshooting
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