Troubleshooting

Here you can find a full list of all the errors you might encounter when creating a source or troubleshooting a broken ones. For each error, we also offer tips on how to fix it.

Error: Authorization Issue

• The selected account does not have a sufficient permissions to access the data.
• The selected account is expired or broken. You can either re-authorize it or select a different account. Some services might require regular re-authorization.
• For more details, check the Detail response.

Error code: EXTRACTOR_UNAUTHORIZED or EXTRACTOR_UNAUTHORIZED_CALL

Error: There is no data to extract

• You may not have any data in the selected account. Try to select a different account.
• You may not have any data for the selected date range. Try to change the date range.
• You may not have any data for the selected metrics, attributes, or breakdowns. Try to reduce the amount or change the combination of selected metrics, attributes, or breakdowns.
• For more details, check the Detail response.

Error code: EXTRACTOR_NO_DATA_EXTRACTED

Error: Bad Request

• The combination of metrics, attributes, breakdowns and other parameters you have selected cannot be queried together. Try to reduce or change your selection. Also, please refer to the service's documentation to view a full list of which metrics and dimensions can be included in the same source.
• When available, we will show the API error message that might include useful information about which metrics and dimensions are causing the problem.
• For more details, check the Detail response.

Error code: EXTRACTOR_BAD_REQUEST

Error: API Limitation

• You might have hit the API limit of the service. This usually happens when you are asking for a longer date range or simply too much data. Try to wait few minutes and then re-try the process again.
• For more details, check the Detail response.

Error Code: EXTRACTOR_RATE_LIMIT_REACHED

Error: Internal Server Error

• We are unable to extract any data from the service's API since it is giving returning 500 Internal Server Error. You can re-try later or report the problem to our Solutions team.
• For more details, check the Detail response.

Error Code: EXTRACTOR_INTERNAL_SERVER_ERROR or API_PHP_INTERNAL_SERVER_ERROR

Other errors

• Check the Detail response for more information.
• Please contact us and we will help you with the setup and debug the issue. To speed the process of resolving your issue, make sure you provide us with sufficient information.

Examples:

• EXTRACTOR_INTERNAL_ERROR: There is most probably a problem with the transformation, please report this to our Solution team.