---
title: "Zendesk"
slug: "zendesk"
description: "Connect Zendesk data to a data destination with Dataddo. Access all available metrics and attributes. Easily create a Zendesk data source and sync data easily."
updated: 2024-01-25T10:49:02Z
published: 2024-01-25T10:49:02Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dataddo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

**Zendesk** is a customer service and support platform that provides businesses with tools and features to manage and resolve customer inquiries and issues. It offers a ticketing system, knowledge base, live chat, and other customer engagement tools, enabling businesses to deliver efficient and effective customer support, build stronger customer relationships, and enhance overall customer satisfaction.

Refer to our website for [the list of metrics and attributes available in Dataddo](https://www.dataddo.com/connector/zendesk).

Refer to Zendesk's official documentation to see [all available endpoints from the Zendesk API](https://developer.zendesk.com/rest_api/docs/support/introduction).

## Authorize Connection to Zendesk

### In Zendesk

To authorize your Zendesk account, you will need **your subdomain name**, **Zendesk username**, and an **API token**.

1. In your Zendesk account, navigate to the **Admin Center**.
2. Under **APIs**, select **Zendesk API**.
3. Navigate to the **Settings** tab to **enable token access**.
4. Go back to the **Zendesk API** page and click on **Add API token**.
5. Copy the value.

### In Dataddo

1. On the **Authorizers** page, click on [Authorize New Service](https://app.dataddo.com/service/new) and select Zendesk.
2. Fill in the following fields:
  1. **Subdomain**: Your Zendesk subdomain name which is the first part of your Zendesk URL (e.g. `mycompany` from `mycompany.zendesk.com`).
  2. **Username**: Your email associated with Zendesk account.
  3. **API Token**: Zendesk API key.
3. Rename your ***authorizer*** for easier identification and click on **Save**.

## How to Create a Zendesk Data Source

1. On the **Sources** page, click on the [**Create Source**](https://app.dataddo.com/sources/new) button.
2. Select the connector from the list and name your ***data source***.
3. On the **Dataset** step, select your **dataset**.
          **DATADDO TIP**

          

If you're unsure which dataset to select, use the search bar to look for datasets with the desired attributes or metrics.
4. On the **Account** step select your ***authorizer*** from the drop-down menu.
          **Didn't find your authorizer?**

          

Click on **Add new Account** at the bottom of the drop-down and follow the on-screen prompts. You can also go to the **Authorizers** tab and click on [**Add New Service**](https://app.dataddo.com/service/new).
5. On the **Attributes and Metrics** step, select the **metrics and attributes** you want to extract.  

![Create a source using a custom-schema connector.](https://cdn.document360.io/084ed225-3f99-4644-a2da-39ca0cd5ef45/Images/Documentation/Create%20Source%20-%20Custom-Schema%20Connector.png)
6. On the **Metadata** step, select which [**metadata fields**](/docs/metadata-inclusion) such as extraction time to add to your data.
7. On the **Snapshot** step:
  1. Configure your [**sync frequency**](/docs/extraction#extraction-frequency) or click **Show advanced settings** to set the exact synchronization time.
          **DATADDO TIP**

          

To **load historical data**, refer to the [**Data Backfilling**](https://docs.dataddo.com/docs/data-backfilling) article.
  2. [Optional] Enable the **Allow Empty Data Extractions** toggle to allow the extraction when no data is available.
8. In the top-right corner, click **Test Data** button to preview extracted data. **Adjust the date range** for specific time frame.
9. Click on **Save** and **congratulations, your new data source is ready!**

---

## Limitations

### Tickets Archivation

Tickets that have been closed for **120 days** are **archived**. This means these tickets will **not be returned by the Ticket metric endpoint**

To avoid having your tickets archived, you can **create a custom stage** for resolved tickets.

## Troubleshooting

### Data Preview Unavailable

No data preview when you click on **Test Data** might be caused by an issue with your ***source*** configuration. The most common causes are:

- **Date range**: Try a smaller date range. You can load the rest of your data afterward via [manual data load](https://docs.dataddo.com/docs/data-backfilling).
- **Insufficient permissions**: Please make sure your authorized account has at least admin-level permissions.

  

## Related Articles

Now that you have successfully created a ***data source***, see how you can connect your data to a dashboarding app or a data storage.

**Sending Data to Dashboarding Apps**

- [Simple Data Integration to Dashboards](https://docs.dataddo.com/docs/simple-data-integration-to-dashboards)
- [Data Backfilling to Dashboarding Apps](https://docs.dataddo.com/docs/data-backfilling-to-dashboarding-apps)

**Sending Data to Data Storages**

- [Batch Ingestion to Data Warehouses](https://docs.dataddo.com/docs/ingestion-to-data-warehouses)
- [Data Backfilling to Storages](https://docs.dataddo.com/docs/data-backfilling-to-storages)

**Other Resources**

- [Troubleshooting](https://docs.dataddo.com/docs/troubleshooting)
- [Extraction Logs](https://docs.dataddo.com/docs/extraction-logs)
- [Data Duplication](https://docs.dataddo.com/docs/data-duplication)

An API token is a code snippet used to secure API access. It's sent to API servers as identification, confirming whether the user or application has access, and provides both authentication and user/application information to the API server.

Authorizers act as credentials for external services (e.g. Facebook or Google). To enable Dataddo to access and retrieve your data, you need to grant access to accounts that possess admin-level permissions or higher within these services.