Playvox
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Playvox

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Article Summary

Playvox is a workforce optimization platform designed for customer service and support teams. It offers tools for quality assurance, performance management, and training, helping organizations enhance the efficiency and effectiveness of their customer support operations.

Refer to our website for the list of metrics and attributes available in Dataddo.

Refer to Playvox's official documentation to see all available endpoints from the Playvox API.

Authorize Connection to Playvox

In Playvox

To authorize your Playvox account, you will need your domain name, user ID, and an API key (= API token).

  1. In your Playvox account, in the Settings menu, select API Keys.
  2. Create a new API key and a window with API Key's details will pop up.
  3. Copy your User ID and API Key.

In Dataddo

  1. On the Authorizers page, click on Authorize New Service and select Playvox.
  2. Fill in the following fields:
    1. Domain: Your Playvox domain name (used to log in to Playvox, e.g. domainname from https://domainname.playvox.com).
    2. User ID: Your Playvox user ID.
    3. API Token: Playvox API key.
  3. Rename your authorizer for easier identification and click on Save.

How to Create a Playvox Data Source

  1. On the Sources page, click on the Create Source button and select the connector from the list.
  2. Select your dataset and click on Next to continue.
    DATADDO TIP

    If you are not sure which dataset you need but know the metrics and attributes, use the Search by Name or Attribute function.

    Wildix - datasets new
  3. From the drop-down menu, choose your account.
    Didn't find your account?

    Click on Add new Account at the bottom of the drop-down and follow the on-screen prompts. You can also go to the Authorizers tab and click on Add New Service.

  4. Name your data source and select your metrics and attributes. Please keep in mind that metrics and attributes depend on the selected dataset.
  5. Configure your snapshotting preferences. Choose your sync frequency or the exact synchronization time under Show advanced settings.
    DATADDO TIP

    If you need to load historical data, please refer to the Data Backfilling article.

  6. Preview your data by clicking on the Test Data button in the top right corner. You can adjust the date range for a more specific time frame.
  7. Click on Save and congratulations, your new data source is ready!


Troubleshooting

Data Preview Unavailable

If there is no data preview after clicking on Test Data, there might be a problem with your source configuration. The most common causes are:

  • Date range: Try a smaller date range. You can load the rest of your data afterward through our manual data load function.
  • Insufficient permissions: Please make sure your account has at least admin-level permissions.

Related Articles

Now that you have successfully created a data source, see how you can connect your data to a dashboarding app or a data storage.

Sending Data to Dashboarding Apps

Sending Data to Data Storages

Other Resources


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