eTrusted

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eTrusted is a customer feedback management service that helps businesses collect, manage, and analyze customer reviews and ratings. It provides tools to automate feedback collection and display trustworthy reviews, enhancing a company's credibility and customer trust.

Refer to our website for the list of metrics and attributes available in Dataddo.

Refer to eTrusted's official documentation to see all available endpoints from the eTrusted API.

Authorize Connection to eTrusted

In eTrusted

To authorize your eTrusted account, you will need your client ID and client secret.

  1. In your eTrusted Control Centre, navigate to the Settings page.
  2. Continue to SSO Client Management and click on Create new client.
  3. Fill in the following fields:
    1. Name
    2. Identifier
    3. Description
  4. Toggle the Client enabled switch and Save.
  5. Click on the downwards arrow next to your API client to open the details.
  6. Copy the Client ID and Client Secret values.

In Dataddo

  1. On the Authorizers page, click on Authorize New Service and select eTrusted.
  2. Fill in the following fields:
    1. Client ID: The ID of your eTrusted account.
    2. Client Secret: Secret to your client ID.
  3. Rename your authorizer for easier identification and click on Save.

How to Create a eTrusted Data Source

  1. On the Sources page, click on the Create Source button.
  2. Select the connector from the list and name your data source.
  3. On the Dataset step, select your dataset.
    DATADDO TIP

    If you're unsure which dataset to select, use the search bar to look for datasets with the desired attributes or metrics.

  4. On the Account step select your authorizer from the drop-down menu.
    Didn't find your authorizer?

    Click on Add new Account at the bottom of the drop-down and follow the on-screen prompts. You can also go to the Authorizers tab and click on Add New Service.

  5. On the Attributes and Metrics step, select the metrics and attributes you want to extract.
    Create a source using a custom-schema connector.
  6. On the Metadata step, select which metadata fields such as extraction time to add to your data.
  7. On the Snapshot step:
    1. Configure your sync frequency or click Show advanced settings to set the exact synchronization time.
      DATADDO TIP

      To load historical data, refer to the Data Backfilling article.

    2. [Optional] Enable the Allow Empty Data Extractions toggle to allow the extraction when no data is available.
  8. In the top-right corner, click Test Data button to preview extracted data. Adjust the date range for specific time frame.
  9. Click on Save and congratulations, your new data source is ready!

Troubleshooting

Data Preview Unavailable

No data preview when you click on Test Data might be caused by an issue with your source configuration. The most common causes are:

  • Date range: Try a smaller date range. You can load the rest of your data afterward via manual data load.
  • Insufficient permissions: Please make sure your authorized account has at least admin-level permissions.

Related Articles

Now that you have successfully created a data source, see how you can connect your data to a dashboarding app or a data storage.

Sending Data to Dashboarding Apps

Sending Data to Data Storages

Other Resources