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Article summary

Freshdesk is a customer support and helpdesk platform that helps businesses manage customer inquiries and support tickets. It provides tools for ticketing, self-service options, automation, and multichannel support to streamline customer service processes and enhance the overall support experience.

Refer to our website for the list of metrics and attributes available in Dataddo.

Refer to Freshdesk's official documentation to see all available endpoints from the Freshdesk API.

Authorize Connection to Freshdesk

In Freshdesk

To authorize your Freshdesk account, you will need your subdomain name and an API key (= API token.

  1. In your Freshdesk account, navigate to Profile Settings.
  2. In the sidebar on the right, click on the View API key button and copy the value.

In Dataddo

  1. On the Authorizers page, click on Authorize New Service and select Freshdesk.
  2. Fill in the following fields:
    1. Subdomain: Freshdesk subdomain name.
    2. API Token: Freshdesk API key.
  3. Rename your authorizer for easier identification and click on Save.

How to Create a Freshdesk Data Source

  1. On the Sources page, click on the Create Source button and select the connector from the list.
  2. Select your dataset and click on Next to continue.

    If you are not sure which dataset you need but know the metrics and attributes, use the Search by Name or Attribute function.

    Fixed-schema connector
  3. From the drop-down menu, select your authorizer.
    Didn't find your authorizer?

    Click on Add new Account at the bottom of the drop-down and follow the on-screen prompts. You can also go to the Authorizers tab and click on Add New Service.

  4. Name your data source and select your metrics and attributes. Keep in mind that metrics and attributes depend on the selected dataset.
  5. Configure your sync frequency or the exact synchronization time under Show advanced settings.

    If you need to load historical data, please refer to the Data Backfilling article.

  6. Preview your data by clicking on the Test Data button in the top right corner. You can adjust the date range for a more specific time frame.
  7. Click on Save and congratulations, your new data source is ready!


Data Preview Unavailable

No data preview when you click on Test Data might be caused by an issue with your source configuration. The most common causes are:

  • Date range: Try a smaller date range. You can load the rest of your data afterward via manual data load.
  • Insufficient permissions: Please make sure your authorized account has at least admin-level permissions.

Related Articles

Now that you have successfully created a data source, see how you can connect your data to a dashboarding app or a data storage.

Sending Data to Dashboarding Apps

Sending Data to Data Storages

Other Resources

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