Contents x
    Gorgias
    • 2 Minutes to read
    • Dark
      Light
    Contents

    Gorgias

    • 2 Minutes to read
    • Dark
      Light
    Article summary

    Gorgias is a customer support and helpdesk platform designed for e-commerce businesses. It integrates with various e-commerce platforms to provide a unified system for managing customer inquiries, support tickets, and communication across multiple channels, streamlining customer service operations.

    Refer to our website for the list of metrics and attributes available in Dataddo.

    Refer to Gorgias's official documentation to see all available endpoints from the Gorgias API.

    Authorize Connection to Gorgias

    In Gorgias

    To authorize your Gorgias account, you will need your subdomain, email, and an API key (= API token).

    1. In your Gorgias account, in the top of the left-side navigation, click on the Tickets field to expand the menu and select Settings.
    2. Scroll all the way down to REST API.
    3. Continue by clicking on the Create API key and copy the value.

    Your subdomain is the first part of your URL. E.g. If your URL is agencyname.gorgias.com, your subdomain is agencyname.

    In Dataddo

    1. On the Authorizers page, click on Authorize New Service and select Gorgias.
    2. Fill in the following fields:
      1. Subdomain: Gorgias subdomain name (e.g. agencyname from agencyname.gorgias.com).
      2. Email: Email address you log in to Gorgias with.
      3. API Token: Gorgias API key.
    3. Rename your authorizer for easier identification and click on Save.

    How to Create a Gorgias Source

    1. On the Sources page, click on the Create Source button and select the connector from the list.
    2. Select your dataset and click on Next to continue.
      DATADDO TIP

      If you are not sure which dataset you need but know the metrics and attributes, use the Search by Name or Attribute function.

      Fixed-schema connector
    3. From the drop-down menu, select your authorizer.
      Didn't find your authorizer?

      Click on Add new Account at the bottom of the drop-down and follow the on-screen prompts. You can also go to the Authorizers tab and click on Add New Service.

    4. Name your data source and select your metrics and attributes. Keep in mind that metrics and attributes depend on the selected dataset.
    5. Configure your sync frequency or the exact synchronization time under Show advanced settings.
      DATADDO TIP

      If you need to load historical data, please refer to the Data Backfilling article.

    6. Preview your data by clicking on the Test Data button in the top right corner. You can adjust the date range for a more specific time frame.
    7. Click on Save and congratulations, your new data source is ready!

    Troubleshooting

    Data Preview Unavailable

    No data preview when you click on Test Data might be caused by an issue with your source configuration. The most common causes are:

    • Date range: Try a smaller date range. You can load the rest of your data afterward via manual data load.
    • Insufficient permissions: Please make sure your authorized account has at least admin-level permissions.

    Related Articles

    Now that you have successfully created a data source, see how you can connect your data to a dashboarding app or a data storage.

    Sending Data to Dashboarding Apps

    Sending Data to Data Storages

    Other Resources

    Was this article helpful?
    What's Next