Gorgias

Overview

Available Metrics & Datasets

All available fields from the Gorgias API are listed here.

Gorgias subdomain

While configuring a Gorgias connection, enter only the subdomain name without the "".gorgias.com"" following.

Gorgias API key

To connect your account or authorize your current one, you need to insert the Gorgias API key, which can be found in the setting under your account.

1. Log in to your account. In the left bottom corner click the bar with your name, then select Your profile.
   

2. Click on Rest API at the top of the sidebar.
   

3. Copy the API Key and insert it into Dataddo.
   

How to Create a Gorgias Source

1. Sign in to your Dataddo account and click on Sources at the top of the page.

2. Click on Create Source in the top right corner.

3. Select the connector from the list of sources. You can type the name of the connector into the search bar to find it faster.

4. First, select the required Dataset and click on Next.

   • NOTE: If you are not sure which Dataset you need, but you know which Metrics and Attributes you are looking for, you can use the Search by Name or Attribute function or you can browse through all the possible Attributes and Metrics for each Dataset by clicking on the specific Dataset.
     

5. From the drop-down menu, choose your Account connected to Dataddo. Click on Next to continue with the setup.

   • NOTE: While configuring a Gorgias connection, enter only the subdomain name without the "".gorgias.com"" following, for example, enter only ""cool agency"" from 'coolagency.gorgias.com'.

   1. Didn't find your account?
      If you want to connect a new account that is not on the list, click on Add New Account at the bottom of the drop-down. You will be redirected to the authorization/sign-in page to confirm the right account. Once you confirm, you will be redirected back to the Dataddo app.

   2. Authorize Your Account
      If you have not authorized your Account with Dataddo, click on Add New Account and you will be redirected to the authorization/sign-in page.
      

   3. After you log in and give Dataddo the necessary permissions to access your data, you will be redirected back to the connector.

6. Choose a Name for your Data Source, and select the Metrics and Attributes. To continue to the next page, click Next.
   

   • NOTE: The Metrics and Attributes depend on the Dataset you selected in the previous step. If you need different Metrics and Attributes, go back two steps and change the Dataset.

7. Configure your snapshotting preferences by choosing your Sync frequency. Under Advanced setting,s you can select the exact Time, of synchronization. Confirm your setup by clicking on Next.
   If the Data range is available to select, you can load historical data. Read more in our guide.

8. Before saving the source, you can see a preview of your data by clicking on the Preview button. you can adjust the date range to a more specific view.

   • Also, you can see the full list of the metrics you selected by clicking on Show all Metrics and attributes, in the left navigation.
     

9. Click on Save and your new Data Source is ready.

Congratulations, your new Data Source is ready!

Troubleshooting

Broken View / Error Message

If you cannot see a preview of your data, go back a few steps and check your setup. The most common causes are:

• Date range - we recommend a smaller date range. If you need to load historical data, check our guide.
• Invalid metrics, attributes or breakdowns, or their combination - you may not have any values for them.