Zendesk

Available metrics and attributes

Our Zendesk Connector allows retrieving all the data available via an official Zendesk API. All available metrics and attributes are listed in the Zendesk API Documentation.

How to create a Zendesk Data Source

   
Number 1

Sign in to your Dataddo account and click on Sources at the top of the page. Home Page - Data Source

Number 2

Click on Create Source in the top right corner.Data Sources - Create Source

Number 3 From the list of sources, choose Zendesk. You can type the name of the connector into the search bar to find it faster.
Zendesk - step 3
Number 4

First, select the Dataset and click on Next.

NOTE: If you are not sure which Dataset you need, but you know which Metrics and Attributes you are looking for, you can use the Search by name or attribute function or you can browse through all the possible Attributes and Metrics for each Dataset by clicking on the specific Dataset.
Zendesk- step 4

Number 5

From the drop-down menu, choose your Zendesk Account connected to Dataddo, and click on Next to continue with the setup.
Zendesk- step 5

a)

Add new account
If you want to connect a new Zendesk that is not on the list, click on Add Account. You will be redirected to the sign-in page to confirm the account. Once you confirm, you will be redirected back to the Dataddo app.
Zendesk- step 5 add new account

NOTE: You can generate your API Token as per instructions here. Your subdomain is the first part of the URL when you login into your Zendesk account, for example, mycompany is your subdomain if the URL is  mycompany.zendesk.com.

Zendesk - step 5a

b) Authorize Your Account
If you have not authorized your Zendesk Account with Dataddo, click on Authorize and you will be redirected to fill in the necessary information.
Zendesk - step 5 authorize
After you provide Dataddo with the necessary information and permissions to access your data, you will be redirected back to the connector.
Number 6

Choose a Name for your Data Source and select the Metrics and Attributes. To continue to the next page, click Next.

NOTE: The Metrics and Attributes depend on the Dataset you selected in the previous step. If you need different Metrics and Attributes, go back two steps and change the Dataset.

Zendesk- step 6

Number 7

On the Storage selection page, you can set up the destination configuration. To help you with the snapshot mapping, we make it easier for you to create a connection to the destination based on your preference.

  • A) Click on the option Dashboarding App if you want your data to connect to applications such as Google Data Studio, Power BI, or Tableau.
  • B) Click on the option Data Warehouse, if you want your data to be sent to warehouse storage, e.g., MySQL, Big Query, or PostgreSQL.
Zendesk - step 7
Number 8

Configure your snapshotting preferences by choosing your Data range*, Sync type, Sync frequency, Time, and Timezone. Confirm your setup by clicking on Next.

NOTE: *If the Data range is available to select, you can load historical data. Read more about it in our guide.

Zendesk - step 8

Number 9 In the last step, you can preview your data. Click on Save and your new Data Source is ready.
Zendesk - step 9 preview
* Broken view / Error message
If you cannot see a preview of your data, go back a few steps and check your setup. The most common causes are:
  • Date range - we recommend a smaller date range. If you need to load historical data, check our guide.
  • Invalid metrics, attributes or breakdowns, or their combination - you may not have any values for them.
Zendesk - step 9 error

Congratulations, your new Data Source is ready!


Need assistance?

Feel free to contact us or create a ticket and we will help you set up the Data Source.